Returns Policy

HOW LONG DO I HAVE TO RETURN MY SHOES?

You can return any item for an exchange or refund within 30 working days of receipt of item.

DO I HAVE TO PAY FOR MY RETURN?

We offer Free Returns for orders more than RM 450. Please send us an email at hello@prettyballerinas.my with your order number to facilitate a return.

HOW DO I RETURN AN ITEM?

Returned items must be unworn and in their original box. They must also be accompanied with a copy of the invoice and your indications as to whether you require a refund or an exchange. If you wish to exchange please indicate clearly the new size / model required. Return will only be acceptable if they are in conditions mentioned above.

Please note that if the shoes you select for an exchange are more expensive, you will need to pay for the price difference. If the shoes you selected are less expensive than those you return, we wont be able to refund you the price difference, hence we recommend an equal value exchange, or a full refund and then make a separate repurchase.

Please note that we do not refund postage cost for returned items.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

To make your return quicker please:

Return your shoes in their original condition as they will be inspected upon return. Any shoes that show signs of having been worn may not be accepted by us and returned to the customer. Send them back via your local post office, registered mail and get proof of postage. PrettyBallerinas.com.my is not liable for goods in transit until they reach our facilities. You may also bring the item to the address provided.

To Return:

Send us an email at hello@prettyballerinas.my with your order number. Tell us if you require an exchange or a refund. Once your goods are accepted back into stock you will be issued with an exchange or refund. After QC passed, we will refund the card originally used for payment in 14 working days.

HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?

Once the Return goods are received and passed Inspection, Returns usually take 14 working days to be credited back to your account after receipt of goods. Once we have processed your return or exchange, we will send you an email to let you know it has been processed. If we are unable to provide you with an exchange, we will send you an email to notify you.

THE COLOUR OF MY SHOES DIFFER FROM THE COLOUR ON THE SCREEN

We have made every effort to display as accurately as possible the colours of our products on the website. However, please note that the colour of products depends on the settings of your monitor.

MOVEMENT CONTROL ORDER NOTICE

In light of the Movement Control Order placed from the 13th of January 2021, all orders, shipments, delivery, and returns/refunds processes will be delayed as our resources are restricted and limited. For purchases made between the 13th of January until the 26th of January 2021, the returns window will be extended to 60 days from 30 days.

This is to compensate for the delays in the processes affected by the Movement Control Order. Return/refund processes will be temporarily put on hold, and strictly no exchanges allowed for the time being.